Frequently Asked Questions

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" height=125 BGCOLOR="#996699" TEXT="#080000" bgproperties="fixed" background="040467d1erlcll.png"> <div> <FONT SIZE="5" COLOR="#FFFFFF" FACE="Arial" ><B>Magoomus</B></FONT><B>     </B><B>|     </B><A HREF="index.htm" TARGET="_top" TITLE="Magoomus"><U><B>home</B></U></A></div> <div> <A HREF="bobbins.htm" TARGET="_top" TITLE="Bobbins Spools"><U>Bobbins & Spools</U></A>   |   <A HREF="rosehips.htm" TARGET="_top" TITLE="Rose Hips Botanicals"><U>Rose Hips & Botanicals</U></A>   |   <A HREF="rusty_stuff.htm" TARGET="_top" TITLE="Rusty Accents"><U>Rusty Accents</U></A>   |   <A HREF="primitives.htm" TARGET="_top" TITLE="Wooden Primitives"><U>Wooden Primitives</U></A>   |   <A HREF="id29.htm" TARGET="_top" TITLE="Dealer Pricing"><U>Dealer Pricing</U></A>   |   <A HREF="potpourri.htm" TARGET="_top" TITLE="Finished Potpourri"><U>Finished Potpourri</U></A>   |   <A HREF="id24.htm" TARGET="_top" TITLE="Cinnamon Bun Candles "><U>Cinnamon Bun Candles </U></A>   |   <B>Frequently Asked Questions</B>   |   <A HREF="printorder1.htm" TARGET="_top" TITLE="Order Form"><U>Order Form</U></A>   |   <A HREF="links.htm" TARGET="_top" TITLE="links"><U>links</U></A></div> <div> </div> </td> </tr><tr> <td valign="top" height=355 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> Frequently Asked Questions</div> <div> <B> <TABLE BORDER="2" CELLPADDING="2" CELLSPACING="1" WIDTH="706" BORDERCOLORLIGHT="#C0C0C0" BORDERCOLORDARK="#808080" FRAME="BOX" RULES="ALL" HSPACE="0" VSPACE="0" > <tR> <tD VALIGN=TOP BGCOLOR=#C0DCC0 HEIGHT= 382 WIDTH="223"><div> <B>The number one question...</B></div> <div> <B>How much is shipping?</B></div> <bR> <bR> <div> Our shopping cart uses this chart...</div> <div> <TABLE BORDER="2" CELLPADDING="2" CELLSPACING="1" WIDTH="185" BORDERCOLORLIGHT="#C0C0C0" BORDERCOLORDARK="#808080" FRAME="BOX" RULES="ALL" HSPACE="0" VSPACE="0" BGCOLOR=#A6CAF0 > <tR> <tD VALIGN=CENTER COLSPAN=2 HEIGHT= 49 ><NOBR><div> <B>Shipping & Handling</B></div> <div> Inside the continental USA</div> <div> *Anywhere else, <A HREF="mailto:heather@magoomus.com" TARGET="_top" TITLE="mailto:heather@magoomus.com"><U>e-mail us</U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP BGCOLOR=#A6CAF0 HEIGHT= 34 WIDTH="118"><div> <B>Item</B></div> <div> <B>Total</B></div> </tD> <tD VALIGN=TOP WIDTH="48"><bR> <div> <B>Add</B></div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 15 WIDTH="118"><div> $0.01 - 9.99</div> </tD> <tD VALIGN=TOP WIDTH="48"><div> $6.85</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 15 ><NOBR><div> $10.00 - 49.99  </div> </NOBR></tD> <tD VALIGN=TOP WIDTH="48"><div> $9.50</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 15 ><NOBR><div> $50.00 - 99.98  </div> </NOBR></tD> <tD VALIGN=TOP WIDTH="48"><div> $12.50</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 15 ><NOBR><div> $99.99 - 199.99  </div> </NOBR></tD> <tD VALIGN=TOP WIDTH="48"><div> $28.50</div> </tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 15 ><NOBR><div> $200.00 and up</div> </NOBR></tD> <tD VALIGN=TOP WIDTH="48"><div> $29.00</div> </tD> </tR> </TABLE></div> <bR> <div> Yes, we ship to Canada!</div> <div> <A HREF="canadian.htm" TARGET="_top" TITLE="Shipping rates to Canada"><U>Click here</U></A> for rates & info.</div> <div> <I>International orders must be placed via email.</I></div> </tD> <tD VALIGN=TOP BGCOLOR=#FFFFCC WIDTH="464"><div> <I>This one is a close runner up...</I></div> <div> <I>Actually it may have been a tie, but we didn't check the numbers</I></div> <bR> <div> Do you Wholesale?</div> <div> To which we answer:</div> <div> Yes!</div> <div> <I><B><U>Almost </U></B></I><I><B><U>All</U></B></I><I><B> </B></I><B>o</B><B>f </B><B>our prices are wholesale and there's</B></div> <div> <I><B>No</B></I><B> minimum!</B></div> <div> We use a tiered pricing structure. The more you buy the more you save.  </div> <div> Whether you are stocking a large store, web site or buying items to use in crafts and antiques shows or even your own home</div> <div> we can accommodate you. </div> <div> If you need a quantity that isn't listed on our web site just e-mail and we'll see what we can do.</div> <bR> <div> PA Residents must pay 6% sales tax or please fill out and fax or mail an <A HREF="exempt.htm" TARGET="_top" TITLE="PENNSYLVANIA EXEMPTION CERTIFICATE"><U>exemption certificate</U></A> to us.  If you have a reseller's license in PA you'll have to e-mail your order.</div> <div> Fax (717)687-6329</div> </tD> </tR> <tR> <tD VALIGN=TOP COLSPAN=2 HEIGHT= 64 WIDTH="690"><div> <B>As of 10/15/03, we no longer ship to APO, FPO, or Military addresses.</B></div> <div> Please provide a physial, domestic address for your package and arrange to have the items forwarded to you by a friend or family member. If you cannot provide a physical, domestic address we will return your money.</div> </tD> </tR> <tR> <tD VALIGN=TOP COLSPAN=2 BGCOLOR=#A6CAF0 HEIGHT= 165 ><NOBR><div> <B>Q: Can I phone in my order and give you my credit card number?</B></div> <bR> <div> A: Nope, sorry.  We don't take credit cards over the phone.</div> <div> We keep our prices low by eliminating some costly expenses.  </div> <div> We'll take your check, money order or Paypal.</div> <div> You can email, phone or fax your order and then mail a check if you like.</div> <div> If you have a question it's no problem to call us. 1-877-633-9888</div> <div> <B>There will be an $8.00 charge for Phoned or Faxed C.O.D orders.</B></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP BGCOLOR=#DDDDDD HEIGHT= 251 WIDTH="223"><div> <B>When do you ship?</B></div> <bR> <div> <B>We ship 5 days a week.</B></div> <div> <B>Via FedEx Ground</B></div> <div> Web site orders are filled first followed by auction orders.</div> <div> Most orders are filled within 24 hours and ship the following business day. If you need it <I>FAST </I>let us know.  We have access to all FedEx services, including priority overnight. </div> <div> Additional charges may apply, of course.</div> </tD> <tD VALIGN=TOP BGCOLOR=#FF9966 WIDTH="464"><div> A quick recap...</div> <div> <IMG BORDER="0" SRC="Symb075c00b701e000000000.png" HEIGHT="32" WIDTH="32" ALIGN="bottom" HSPACE="0" VSPACE="0">Do you wholesale?</div> <div> <I>Yes, this is a wholesale site open to anyone</I></div> <div> <IMG BORDER="0" SRC="Symb075c00b701e000000000.png" HEIGHT="32" WIDTH="32" ALIGN="bottom" HSPACE="0" VSPACE="0">How much is shipping?</div> <div> See the chart above unless you live outside the lower 48 or your are an international buyer.</div> <div> Outside the lower 48, If you use the shopping cart we may refund your paypal payment and send you a corrected invoice or ship via surface mail, our choice.</div> <div> <IMG BORDER="0" SRC="Symb075c00b701e000000000.png" HEIGHT="32" WIDTH="32" ALIGN="bottom" HSPACE="0" VSPACE="0">When do you ship?</div> <div> As soon as possible, usually within 48 hours.</div> </tD> </tR> <tR> <tD VALIGN=TOP COLSPAN=2 BGCOLOR=#99CC99 HEIGHT= 277 ><NOBR><div> <B>Our items are rarely returned</B></div> <div> (just once or twice in the last 2 years, actually.)</div> <div> If you have a reason to return an item we'll use the following policy:</div> <div> <I>No unauthorized returns, please.  We can't accept them.</I></div> <div> <I>You must contact us prior to returning any merchandise.</I></div> <bR> <div> If there is an error in your order, of course, we'll fix it as soon as humanly possible,</div> <div> at no further charge to you.</div> <bR> <div> Wedding items are not returnable. <I>Know what you need and how much prior to placing your order!</I></div> <bR> <div> If you've decided you don't want, can't use, or ordered too much of an item</div> <div> you may return unused, sealed packages of the item to us for a refund less shipping fees and a 15% restocking fee</div> <div> within 30 days of placing the order.</div> <bR> <div> Any other reason will be considered on a case by case basis.</div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP COLSPAN=2 BGCOLOR=#C0C0C0 HEIGHT= 57 ><NOBR><div> <B>What did we miss?  </B></div> <div> <B>If we didn't cover your question, </B><A HREF="contact.htm" TARGET="_top" TITLE="Contact Us"><U><B>Click here</B></U></A><B> to ask.</B></div> </NOBR></tD> </tR> </TABLE></B></div> <bR> <bR> <bR> <bR> <bR> </td> </tr></table></body>